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Exchanges & Returns Policy

Order Shipped To Singapore Address
We want you to be happy with your purchase, but if something is not quite right, please let us know and kindly email us the reason for return and include the invoice number of your order via email:
BUTLERSHOP only accepts returns of unused, undamaged goods within 14 days of the date of your purchase.
If any products bought from BUTLERSHOP did not arrive in good condition, are damaged or faulty, or are different from what you ordered, you may return them to us once your return request is accepted.  
For the return process, the product should be unused and in the same condition as when you received it, with its original packaging and tags. 
BUTLERSHOP has the right to reject any return and exchange of goods if the customer did not meet the above-stated conditions or requirements.
Note: All items to be returned must include a tracking number by any courier of your choice.
For returning the items, the customer has to bear all costs incurred.
We do not return or exchange items on sale and selected home essentials products once shipped / delivered unless there is a manufacturing defect.
International Returns
We do not offer goods Exchange or Return on orders shipped internationally.
In the unlikely event of any goods received in a damaged condition or defective, please reach out to us at within 48 hours of receiving the order.
Our representative will guide you on this matter.
We do not accept any damage complaints after 14 days of receiving the shipment.
So please make sure you report the matter to us and ship the product back to us at the earliest once we accept the return request.
Note: There might be duties / taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care.
We will not be liable to pay any duties / taxes arising due to return shipment.
Address: 808 French Road #07-167, Singapore 200808

Quality Guaranteed

Shop with confidence, knowing that you will be satisfied with our highest quality products.

Link to our exchange and returns policy.

Free International Shipping

Do you live across the world? Not to worry! Enjoy worldwide free shipping on all orders above $250.

More info on our shipping policy.

Free Local Shipping

We've got you covered. Enjoy free shipping on all orders above $150.

Refer to our shipping and delivery policy.